First Line Management (Level 4)

New Zealand Certificate in Business (First Line Management) (Level 4)

ARE YOU READY TO TAKE THE NEXT STEP IN YOUR LEADERSHIP/MANAGEMENT CAREER?

The First Line Management Level 4 programme is designed to give experienced and aspiring managers the practical skills and knowledge to lead effective teams and manage workflows to achieve team and business objectives.

• Learn the skills and techniques to lead effectively and become a great manager
• Increase confidence in your role
• Get the best from your team and stakeholder relationships through effective communication
• Create team environments that value diversity and positive performance
• Complete a qualification while still working

• New or existing managers wanting to increase their capability, skills, and knowledge
• Team Leaders wanting to move into management roles (who can meet the project requirements for assessment)
• Managers who want a formal qualification

In 2024 we will have intakes starting in April and July.

Enrolments are now open, so secure your place as fully funded spaces are limited.

The programme is delivered in various regions throughout New Zealand, provided that minimum learner numbers are met.

$0.00 - Fully funded by the government for New Zealand citizens and residents.

• NZ Citizen or NZ Resident.
• Must be employed in a management/supervisory role, with access to people and resources to execute a workplace improvement project.
• Full support from your manager.
• Regular access and use of a computer with reliable internet.

• Actively support and encourage your team member throughout the programme (including pre-course goal setting and assessment sign-off).
• Allow flexibility within work hours to attend all face-to-face sessions and complete the required learning activities.
• Monitor your team members’ progress and achievement of assessments and provide additional support where necessary.

So that you can balance your work, family, and study commitments, the five modules of the programme are delivered over a 12-month period, part-time.

CREDITS: 60

PROGRAMME DURATION: 12 months (part-time)

TIME COMMITMENT:  NZQA guidelines suggest up to 600 hours of total study time for a 60-credit programme. This is the equivalent of approximately 13 hours study per week. Depending on your previous experience and academic achievement, this may vary to a certain degree.

This programme is delivered via blended learning and a flipped-classroom model.

What is blended learning?

• Blended learning combines both online learning and face-to-face sessions.
• Online learning will include readings, watching videos, using interactive media, quizzes, taking part in online discussions and completing assessments.

What is a flipped classroom?

• A flipped classroom is where learners are introduced to content (often online) prior to attending face-to-face sessions.  When attending face-to-face sessions (in person or via Zoom), this content is then put into context.

How many sessions do I attend?

• There are five full day face-to-face sessions to attend throughout the duration of the programme.
• The remaining hours of learning are completed online, in your own time over 12 months.

Module 1: Know your business
Understanding the requirements and objectives of a business entity, and how team environments and workflow management contribute to these. By the end of the module you will be able to:

1. Identify and describe the requirements of a business entity
2. Describe the team environment of a business entity and how it contributes to the entity’s objectives.
3. Describe work flow and accountabilities within an entity that contribute to meeting entity objectives.

CONTENT TOPICS INCLUDE:

• Understanding a business entity
• Business values and principles
• Business success
• Team and management structures
• Understanding your team
• Understanding workflow

Module 2: Workflow management and planning
Planning and managing work flows in an operational context. By the end of the module you will be able to:

1. Develop a team environment and relationships that contribute to objectives.
2. Assess actual and/or potential work flow issue(s) and respond appropriately, through team actions.
3. Contribute to the management of work flows using problem-solving and decision-making techniques.
4. Identify how leadership of a team will achieve the team objectives
5. Identify how adaptation of leadership styles will promote effective team performance
6. Describe the appropriate behaviour required to lead a team professionally, ethically, and socially and culturally.

CONTENT TOPICS INCLUDE:

• The importance of business planning
• Workflow management
• Developing objectives
• SMART guidelines and SMART review questions
• Developing the work plan
• Functions of effective meetings
• Functions of report writing

Module 3: Applied leadership and self-management
Developing, applying, and managing your contribution to team development, team performance and work flow management. By the end of the module you will be able to:

1. Identify how interpersonal relationships within a team can be managed to strengthen team performance
2. Apply leadership styles to promote effective team performance in different environments
3. Develop an inclusive environment that values diversity, to promote positive performance.
4. Demonstrate the appropriate behaviour required to lead a team professionally, ethically, and socially and culturally.

CONTENT TOPICS INCLUDE:

• Leadership vs management
• Leadership attributes and responsibilities
• Emotional intelligence and situational leadership
• Professional behaviours (expected at work) including:
  • Diversity and inclusive environments
  • Social and cultural responsiveness (different cultural perceptions of effective leadership)
  • Ethical responsibility
• Time management and work-life balance

Module 4: Achieving team potential
Developing, applying, and managing team development and performance. By the end of the module you will be able to:

1. Assess team’s stage(s) of development
2. Assess team objectives and priorities in relation to team capability
3. Demonstrate how interpersonal relationships within a team can be managed to strengthen team performance and sustain a productive work environment
4. Use communication to develop positive relationships, and productive and effective team performance
5. Maintain an inclusive environment that values diversity, to promote positive performance.
6. Demonstrate the appropriate behaviour required to develop a team environment and lead a team professionally, ethically, and socially and culturally

CONTENT TOPICS INCLUDE:

• Appropriate leadership behaviour
• Skill set and gap analysis
• Managing performance
• Workplace coaching
• Effective communication
• Introduction to conflict resolution
• Introduction to change management

Module 5: Maintaining work flow and team performance
Maintaining team development, performance, and work flow management. By the end of the module you will be able to:

1. Apply leadership styles to promote effective team performance in different environments
2. Use communication to promote management of work flows, and productive and effective team performance
3. Analyse responses to actual and/or potential work flow issue(s).
4. Manage interpersonal relationships within a team to strengthen team performance and sustain a productive work environment
5. Maintain an inclusive environment that values diversity, to promote positive performance.
6. Demonstrate the appropriate behaviour required to develop a team environment and lead a team professionally, ethically, and socially and culturally

CONTENT TOPICS INCLUDE:

• Leadership style selection
• Accountability
• Giving feedback
• Feedback/feed forward models
• Running effective meetings
• Analysing data and information
• Measuring success
• Writing effective reports
• Quality assurance

US 29040 (v2) - 20 Credits
Manage work flows in an organisation

US 32346 (v1) - 20 Credits
Develop a team environment and relationships to contribute to a business entity’s objectives

US 32347 (v1) - 20 Credits
Lead team performance to contribute to a business entity’s objectives